Refund policy

Refunded in full. The plan has not started, so nothing has been used.

Installing starts the plan, and it cannot be stopped after that. So it is not refundable, even if you have not used any data.

If the eSIM does not activate, or you cannot get online at your destination, or you were sent a different plan from the one you ordered, you can still get a refund after installing.

30 days from the date you bought it.

If part of an order was paid with store credit, that part returns to your balance and the card portion returns to the card. Any cashback earned on the order is reversed with it.

If you have trouble connecting, contact technical support on any channel before asking for a refund. Most connectivity failures are a setting on the device — data roaming switched off, the wrong line selected for mobile data, or a network that needs choosing manually — and are resolved in minutes. A refund request based on the eSIM not working will not be processed until this step has been completed, so that a plan which would have worked is not written off. Where the fault cannot be resolved, it is recorded and we take the refund forward ourselves.

Contact us whichever way suits you: email, WhatsApp, Telegram, or the live chat on the site. Quote your order number and describe what happened. If you would rather write, the address is support@oxiraesim.com. We review it and reply, and where a refund is due it goes back to the method you paid with.

support@oxiraesim.com

Contact us

This policy is administered and honoured by ROVERRE LLC, a single-member limited liability company organised under the laws of the State of Wyoming, United States. Refund requests, claims and any formal correspondence concerning them should be addressed to:

Email is considerably faster than post and leaves a written record that can be referred back to. The address above is the address of record for formal notices.