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Frequently asked
When should I install the eSIM?
Install it before you travel, while you still have internet — safer and quicker than doing it after you land.
Does my phone support eSIM?
Dial *#06# on your keypad. If an EID number appears, your device supports eSIM. Most iPhones from XS onwards and recent Android phones do.
See the list of supported phones →How do I install it?
Settings → Cellular → Add eSIM → scan the QR code we sent you. You can also enter the SM-DP+ details manually from your order page.
My activation code never arrived
Check the "My eSIMs" page — the code is always there even if the email is delayed. Also check your spam folder.
What if I delete the eSIM from my phone?
An eSIM can be installed once only. If you delete it from your device you will not be able to install it again and it will not be replaced, even if the plan still has data left. Keep it installed until your trip is over.
Can I get a refund?
You can get a refund before you install the eSIM on your device. Once you install it the plan starts and cannot be stopped, so it is no longer refundable. If the eSIM does not activate or does not work, you can still get a refund after installing. Write to us within 30 days of buying, with your order number.
Will I keep my own number?
Yes. An eSIM adds a separate data line; your main line stays active for calls and texts.