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When should I install the eSIM?
Install it before you travel, while you still have internet — safer and quicker than doing it after you land.
Does my phone support eSIM?
Dial *#06# on your keypad. If an EID number appears, your device supports eSIM. Most iPhones from XS onwards and recent Android phones do.
How do I install it?
Settings → Cellular → Add eSIM → scan the QR code we sent you. You can also enter the SM-DP+ details manually from your order page.
My activation code never arrived
Check the "My eSIMs" page — the code is always there even if the email is delayed. Also check your spam folder.
What if I delete the eSIM from my phone?
An eSIM can be installed once only. If you delete it from your device you will not be able to install it again and it will not be replaced, even if the plan still has data left. Keep it installed until your trip is over.
Can I get a refund?
Refunds are available before the eSIM is installed on your device. Once it is installed the plan is activated with the operator and that cannot be reversed, so it can no longer be refunded. The exception is a fault on our side or a faulty eSIM that does not work as it should — in that case you are entitled to a refund even after installing. Contact us within 7 days of purchase with your order number and we will review your request.
Will I keep my own number?
Yes. An eSIM adds a separate data line; your main line stays active for calls and texts.